24 HEURESA LA UNESOCIETE

Panne de MTN – L’Arcep face au mépris des abonnés GSM au Bénin : urgence d’une régulation efficace

21 mai 2023
1 032 591 3 minutes de lecture

Au Bénin, la récente panne du réseau MTN, qui a paralysé les services essentiels tels que les transactions financières via Momo, met en évidence le mépris flagrant des réseaux GSM envers leurs clients. Les béninois habitués aux pratiques peux orthodoxes des opérateurs GSM, ont fortement critiqué cette situation sur les médias sociaux, mais on baissé pavillon après l’embellie en attendant le prochain incident. Les instances de régulation n’ont pas officiellement réagi , encore moins les  associations de défense des consommateurs quasi inexistantes au Bénin.  Seul l’opérateur a joué au pyromane et au pompier. Cette impunité persistante  fait peser d’énormes désagréments sur la vie quotidienne des abonnés, et soulève des questions sur la qualité du service fourni par ces opérateurs.

Le dysfonctionnement intervenu sur le réseau GSM  MTN au Bénin, a provoqué une situation de crise pour de nombreux abonnés qui dépendent de leurs services pour effectuer des transactions financières, communiquer et accéder à Internet. Pendant près de deux jours, le service Momo était  indisponible, laissant les utilisateurs dans l’incapacité de réaliser des actions essentielles à leur vie quotidienne. Jonas Abéni, un abonné aux services GSM, et qui a joint notre rédaction dans le désarroi,   a été confronté à une situation désastreuse lorsqu’il n’a pas pu recharger son compteur  SBEE, et a subi une perte considérable de plusieurs centaines de kilos de viande et de poisson dans la grande poissonnerie qu’il tient au quartier Agla à Cotonou.

Les commerces ont été durement touchés, beaucoup de  particuliers ont éprouvé des difficultés à recharger leur compteur électrique, et la communication a été compromise. Pendant ce temps, le concurrent Moov  épargné par ces problèmes, à continuer  à satisfaire sa clientèle. Cette panne révèle une fois de plus le mépris flagrant des réseaux GSM envers leurs clients, qui se traduit par une impunité persistante face aux conséquences de leurs défaillances techniques.

Des problèmes de service client récurrents :

La panne du réseau MTN soulève de sérieuses questions quant à la qualité du service client offert par les réseaux GSM. Les abonnés ont été confrontés à des difficultés pour contacter les services d’assistance, recevant souvent des réponses automatisées ou un manque total de réponse. Une qui  témoigne d’un mépris manifeste envers les préoccupations des clients et d’un manque de transparence dans la gestion des problèmes techniques.

Pannes fréquentes : une situation intolérable

La fréquence des pannes dans les réseaux GSM est une réalité préoccupante pour de nombreux abonnés. Les interruptions de service récurrentes affectent non seulement la communication, mais aussi les services financiers, la sécurité et les activités professionnelles. Malgré les promesses de fiabilité et de performance, les réseaux GSM au Bénin, continuent de souffrir de pannes qui entraînent d’importants désagréments pour leurs utilisateurs.

Tarifs élevés et pratiques commerciales douteuses :

Outre les problèmes techniques, les abonnés des réseaux GSM sont confrontés également à des tarifs élevés et à des pratiques commerciales douteuses. Les opérateurs de réseaux GSM ont tendance à imposer des prix exorbitants pour leurs services, limitant ainsi l’accès à la communication et à Internet pour de nombreux utilisateurs. Cette situation est d’autant plus préoccupante lorsque l’on considère que les réseaux GSM génèrent d’importants bénéfices grâce à leur large base de clients. De plus, certaines pratiques commerciales des réseaux GSM suscitent des interrogations quant à leur éthique. Des frais cachés, des offres trompeuses et des contrats opaques sont autant d’éléments qui contribuent à l’impression de mépris envers les clients. Les abonnés se sentent souvent pris au piège dans des contrats injustes et sont confrontés à des difficultés pour résilier leur abonnement ou changer de fournisseur.

La récente panne du réseau MTN au Bénin met en lumière le mépris flagrant des réseaux GSM envers leurs clients, ainsi que leur impunité persistante face aux conséquences de leurs défaillances techniques. Les problèmes de service client inefficace, les pannes fréquentes, les tarifs élevés et les pratiques commerciales douteuses sont autant de signes indéniables de ce mépris. Les abonnés méritent un service de qualité, fiable et abordable, ainsi qu’un traitement respectueux de la part des opérateurs de réseaux GSM.

Le réveil de l’ARCEP attendu :

Face aux problèmes récurrents et au mépris affiché par les réseaux GSM envers leurs clients, il est essentiel que l’Autorité de Régulation des Communications Électroniques et de la Poste (ARCEP) au Bénin prenne des mesures fermes pour assurer la protection des droits des consommateurs. En tant qu’organisme régulateur, l’ARCPE doit veiller à ce que les opérateurs de réseaux GSM respectent les normes de qualité de service, fournissent des informations transparentes sur les tarifs et les offres, et garantissent un service client efficace et réactif.

Il est impératif que l’ARCPE exerce pleinement son rôle de surveillance et d’encadrement des opérateurs de réseaux GSM. Cela inclut la mise en place de mécanismes de contrôle pour s’assurer que les réseaux fonctionnent de manière optimale, que les pannes sont résolues rapidement et que les interruptions de service sont minimisées. De plus, l’ARCPE doit veiller à ce que les opérateurs respectent les droits des consommateurs, en sanctionnant les pratiques commerciales abusives, les tarifs excessifs et les contrats opaques.

Il est temps que les réseaux GSM prennent en compte les préoccupations et les besoins de leurs clients, et cessent de faire preuve de mépris envers eux. Les utilisateurs méritent un traitement respectueux, un service fiable et des tarifs abordables. Il est temps de mettre fin à cette impunité persistante et de placer les clients au cœur des préoccupations des réseaux GSM.

Bienvenu 👋
C'est bien de s'informer

Inscrivez-vous pour recevoir chaque mois du contenu génial dans votre boîte de réception.

Vos données sont sécurisées

Tags
21 mai 2023
1 032 591 3 minutes de lecture

Articles similaires

(pas de titre)

il y a 2 jours

🔥🕯️ Escroquerie à Banamè : une fidèle accusée au banc des accusés

il y a 2 jours

Le PRD n’a pas disparu : Gratien Ahouanmenou défend l’autonomie persistante du parti d’Adrien Houngbédji

il y a 2 jours

🕊️ Présidentielle 2026 : Alain Adihou analyse la portée symbolique des choix des Daniel Edah

il y a 3 jours

1 032 commentaires

  1. Ping : Le FMI débloque 68 millions de dollars pour soutenir le Bénin dans son programme économique et financier - LESPHARAONS

  428. Thank you for the good writeup. It in fact was once a entertainmentaccount it. Look complex to far introduced agreeable from you!By the way, how could we keep up a correspondence?

    Répondre

  433. Hey There. I found your blog the use of msn. This is a very smartly written article. I will be sure to bookmark it and return to read more of your useful info. Thanks for the post. I’ll certainly return.

    Répondre

  444. What’s Going down i’m new to this, I stumbled upon this I’ve discovered It positively useful and it has helped me out loads. I hope to contribute & aid different customers like its helped me. Great job.

    Répondre

  502. It’s really a cool and useful piece of information. I’m glad that you shared this useful info with us. Please keep us up to date like this. Thanks for sharing.

    Répondre

  503. A captivating discussion is certainly truly worth comment. I do feel that you should publish more about this topic, it might not be a taboo issue but usually people don’t discuss about this sort of troubles. To the next! Quite a few many thanks!!

    Répondre

  565. Hey there! Do you know if they make any plugins to helpwith SEO? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing verygood gains. If you know of any please share. Cheers!

    Répondre

  566. I’m not sure the place you’re getting your information, but great topic. I must spend some time learning more or working out more. Thanks for excellent info I was looking for this information for my mission.

    Répondre

  672. Hey there! I’m at work browsing your blog from my new apple iphone! Just wanted to say I love reading your blog and look forward to all your posts! Carry on the excellent work!

    Répondre

  699. Hey! Someone in my Facebook group shared this site with us so I came to give it a look. I’m definitely enjoying the information. I’m bookmarking and will be tweeting this to my followers! Superb blog and outstanding design.

    Répondre

  700. I’m truly enjoying the design and layout of your blog. It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did you hire out a designer to create your theme? Excellent work!

    Répondre

  702. Thank you, I have just been searching for info about this topic for ages and yours is the best I have discovered so far. But, what about the bottom line? Are you sure about the source?

    Répondre

  705. Thanks for another great article. The place else may just anyone get that kind of info in such an ideal method of writing? I’ve a presentation subsequent week, and I’m at the look for such information.

    Répondre

  706. We are a bunch of volunteers and starting a brand new scheme in our community. Your site provided us with valuable information to paintings on. You have done an impressive task and our entire neighborhood can be grateful to you.

    Répondre

  707. Magnificent goods from you, man. I’ve understand your stuff previous to and you are just extremely magnificent. I actually like what you’ve acquired here, really like what you are stating and the way in which you say it. You make it enjoyable and you still care for to keep it wise. I cant wait to read far more from you. This is actually a tremendous web site.

    Répondre

  710. I’d need to examine with you here. Which is not one thing I normally do! I get pleasure from studying a submit that can make folks think. Additionally, thanks for allowing me to comment!

    Répondre

  716. Hi there, just became aware of your blog via Google, and found that it is truly informative. I am gonna watch out for brussels. I will appreciate if you continue this in future. Many other people shall be benefited out of your writing. Cheers!

    Répondre

  718. I would like to thank you for the efforts you have put in writing this website. I am hoping the same high-grade blog post from you in the upcoming as well. Actually your creative writing skills has inspired me to get my own website now. Really the blogging is spreading its wings fast. Your write up is a good example of it.

    Répondre

  770. Howdy! Do you know if they make any plugins to help with Search Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good results. If you know of any please share. Thank you!

    Répondre

  777. Hey There. I found your blog using msn. This is an extremely well written article. I will make sure to bookmark it and return to read more of your useful info. Thanks for the post. I’ll certainly return.

    Répondre

  830. I blog frequently and I seriously thank you for your information. This article has really peaked my interest. I am going to take a note of your blog and keep checking for new details about once per week. I opted in for your RSS feed too.

    Répondre

  839. Hello! I just wanted to ask if you ever have anyproblems with hackers? My last blog (wordpress) was hacked and I ended uplosing months of hard work due to no data backup.Do you have any methods to protect against hackers?

    Répondre

  840. I like watching TV metformin pcos dosage “It’ll bring an important example of American architecture to Sunnyside Gardens,” said Michael Schwarting, who heads up the Aluminaire House Foundation with his wife, architect Frances Campani.

    Répondre

  848. We are looking for some people that might be interested in from working their home on a full-time basis. If you want to earn $100 a day, and you don’t mind creating some short opinions up, this might be perfect opportunity for you!

    Répondre

  849. We are looking for experienced people that are interested in from working their home on a part-time basis. If you want to earn $100 a day, and you don’t mind developing some short opinions up, this is the perfect opportunity for you!

    Répondre

  854. I don’t even know how I ended up here, but I thought this post was great.I do nott know who you are but definitely you’re going to a famous blogger if you are not already 😉 Cheers!

    Répondre

  867. Thank you, I’ve just been searching for information about this topic for a while and yours is the greatest I’ve discovered till now. But, what in regards to the conclusion? Are you sure concerning the supply?agen idn poker

    Répondre

  868. Xoilac Tv Trực Tiếp Bóng Đá betĐội tuyển nước ta chỉ muốn một kết quả hòa có bàn thắng để lần thứ hai góp mặt tại World Cup futsal. Nhưng, nhằm làm được điều đó

    Répondre

  879. Aw, this was a really nice post. Taking the time and actual effort to produce a superb article… but what can I say… I procrastinate a lot and don’t seem to get nearly anything done.

    Répondre

  883. hi!,I love your writing so so much! proportion we keep up a correspondence extra about your post on AOL? I require an expert in this area to solve my problem. Maybe that is you! Having a look ahead to peer you.

    Répondre

  884. Mother, thank you for all the sacrifices you made for me when I was growing up. I will treasure Christmas memories of my childhood forever.

    Répondre

  885. Howdy! I’m at work browsing your blog from my new iphone! Just wanted to say I love reading your blog and look forward to all your posts! Carry on the fantastic work!

    Répondre

  887. I’m not sure where you are getting your info, but great topic. I needs to spend some time learning more or understanding more. Thanks for wonderful info I was looking for this information for my mission.

    Répondre

  892. Good day! I could have sworn I’ve been to this blog before but after browsing through a few of the articles I realized it’s new to me. Anyways, I’m definitely happy I found it and I’ll be book-marking it and checking back often!

    Répondre

  896. Nevertheless, to increase earnings at first, your focus should be on higher value fingers. This is because the poker rooms never near when you play on-line. These friends can be from all parts of the world.

    Répondre

  897. قهوه گانودرما — دمنوش لاغری دکتر بیز — دمنوش مصفی خون دکتر بیز — سیر سیاه دکتر بیز

    Répondre

  899. Hey there! I know this is somewhat off topic but I was wondering if you knew where Icould find a captcha plugin for my comment form?I’m using the same blog platform as yours and I’m having difficulty finding one?Thanks a lot!

    Répondre

  901. Hi! I could have sworn Iíve been to this blog before but after looking at a few of the articles I realized itís new to me. Anyways, Iím certainly delighted I discovered it and Iíll be bookmarking it and checking back often!

    Répondre

  902. Hello! I wiwh to ssay that tyis post is awesome,great written and come with approximately all important infos.I’d like to look extra posts likie this! 🙂

    Répondre

  907. Thanks on your marvelous posting! I certainly enjoyed reading it,you happen to be a great author.I will remember to bookmark your blog and will comeback very soon. I want to encourage you continue your great work,have a nice holiday weekend!

    Répondre

  909. Hey There. I found your blog using msn. This is an extremely well written article. I will be sure to bookmark it and come back to read more of your useful info. Thanks for the post. I will definitely return.

    Répondre

  915. I do believe all the ideas you’ve offered on your post.They are really convincing and will definitely work.Still, the posts are very quick for newbies. May just you please prolong them a bit from nexttime? Thank you for the post.

    Répondre

  919. I really like hunting through a submit that can make men and women Imagine. Also, many thanks for making it possible for for me to comment!

    Répondre

  924. Heya i am for the first time here. I came across this board and I in finding It really useful & it helped me out much. I’m hoping to present something back and help others such as you aided me.

    Répondre

  931. I want to be with you, even if it is a headless and tailless farce, I will persist until the moment the world fades after you leave the stage, hold a small lamp and stand in the memory waiting for you.

    Répondre

  953. always i used to read smaller articles or reviews that as well clear their motive, and that is also happening withthis paragraph which I am reading at this time.

    Répondre

  955. Hi colleagues, how is the whole thing, and what you would like to say concerning this article, in my view its really awesome designed for me.My blog post: weed doctor

    Répondre

  977. Hello There. I discovered your blog using msn. That is a very neatly written article.I will make sure to bookmark it and come back to read more of your useful information. Thankyou for the post. I’ll definitely comeback.

    Répondre

  980. Thank you, I have recently been searching for details about this subject for ages and yours is the best I’ve discovered so far.

    Répondre

  982. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get three e-mails with thesame comment. Is there any way you can remove me from that service?Thank you!

    Répondre

  984. I wanted to thank you for this fantastic read!! I absolutely loved every bit ofit. I’ve got you book-marked to check out new stuffyou post…

    Répondre

  985. Good day! Do you use Twitter? I’d like to follow you if that would be ok.I’m undoubtedly enjoying your blog and look forwardto new posts.

    Répondre

  1009. Manganese resembles iron in its chemical and also physical buildings, however it is harder as well as more fragile. Manganese is possibly the most adaptable component that can be added to copper alloys.

    Répondre

  1010. I’m extremely impressed with your writing skills andalso with the layout on your blog. Is this a paid theme or didyou customize it yourself? Either way keep up the nice quality writing, it is rareto see a great blog like this one these days.

    Répondre

  1011. Hi! This is my first visit to your blog! We are a group of volunteers and starting a new project in a community in the same niche. Your blog provided us useful information to work on. You have done a outstanding job!

    Répondre

  1012. Hi! I’m at work browsing your blog from my new apple iphone!Just wanted to say I love reading your blog and look forward to all your posts!Keep up the fantastic work!

    Répondre

  1016. I don’t even know how I ended up here, but I thought this post was great.I don’t know who you are but certainly you’re going to a famous blogger if youaren’t already 😉 Cheers!

    Répondre

  1028. I do agree with all of the concepts you have presented for your post.They’re very convincing and will definitely work.Nonetheless, the posts are too short for beginners.May you please prolong them a little from next time?Thanks for the post.

    Répondre

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *

Bouton retour en haut de la page